54K Gaming Refund Policy
At 54K Gaming, we strive to provide you with the best products and services that cater to your gaming needs. However, we understand that circumstances may arise where you need to request a refund. Please take a moment to familiarize yourself with our refund policy to ensure a smooth and transparent process.
Refunds for Merchandise
Apparel and Accessories: If you’re not completely satisfied with your merchandise purchase, you may request a refund within 30 days of the original purchase date. The item must be in its original condition, unworn, and with all tags and labels intact.
Refunds for Services
Esports Tournaments: Refund requests for tournament registrations will be considered on a case-by-case basis. Please contact our customer support team at support@54kgaming.com with your request, including the reason for your refund. We will review your request promptly.
Coaching Services: Refunds for coaching services are also considered on a case-by-case basis. If you are not satisfied with the coaching you’ve received, please reach out to our customer support team, and we will assess your request.
How to Request a Refund
To request a refund for merchandise, please follow these steps:
- Email our customer support team at support@54kgaming.com with your refund request, including your order number and reason for the refund.
- Once your request is reviewed and approved, you will receive instructions on how to return the merchandise.
- After we receive and inspect the returned item, we will process your refund within 10 business days. Please note that the original shipping costs are non-refundable.
For services such as esports tournaments and coaching, please contact our customer support team to initiate the refund process.
Contact Us
If you have any questions or concerns regarding our refund policy or the status of your refund request, please reach out to our customer support team at support@54kgaming.com. We are here to assist you and ensure your satisfaction.
Policy Updates
54K Gaming reserves the right to modify or update this refund policy at any time. Any changes will be communicated through our website, and the updated policy will apply to all new and previous transactions.
Effective Date:9/8/2023